When you’re thinking about opening a hotel, you have to decide what type of experience you want to offer your guests. Then, you need to decide how much capital you have to invest. Once you have these things decided, it’s time to put together a hotel concept and marketing plan.
A 5-star hotel is a luxurious accommodation that provides top-notch amenities and excellent service to its guests. To earn this status, a hotel needs to have a dedicated team of employees who are committed to providing a superior experience. This includes a strong management team and staff members who understand the importance of quality customer care and exceptional service.
Step 1: Get permission to build a hotel
Before you start building a hotel, you need to make sure that you have the permissions from the local government. Typically, you will need to go through the master planning process and get approvals from various departments. This is especially important if you’re planning to add any extra features to your hotel such as a swimming pool or wedding services.
The master planning department will help you determine the best location for your hotel. This should be in an area that is popular with your target audience. This could include tourist areas, business districts or locations with high traffic.
It is also a good idea to check out your state’s master plan as this will outline where hotel buildings are allowed to be built. Usually, this information will be available on a government website.
This will ensure that you get the right site and aren’t wasting your money on something that is not legal. This can include issues such as environmental and health regulations.
Creating a successful hotel isn’t easy. It’s a highly competitive industry that requires an investment of time and money to become profitable. It’s crucial to have a strong marketing plan, good customer service and a solid revenue management system.
Step 2: Set up an internal communication platform
To create the best customer experience, every staff member needs to be able to communicate quickly and efficiently. That means eliminating manual processes, such as paper forms that can easily be misplaced or forgotten and ensuring that your front-line staff has access to the information they need when they need it.
KNOW can help you eliminate these issues by providing a platform where all stakeholders can communicate in real-time. This will improve your overall response times and create a more positive guest experience.
As a result, you can increase your profitability and achieve more positive Expedia and Yelp reviews. This will make you more attractive to investors and help you grow your hotel faster!
Whether you’re looking to open your own 5-star hotel or just want to increase the customer experience at your current establishment, KNOW has the tools you need. With KNOW, you can get rid of slow and cumbersome processes that can be frustrating to your guests!